Digitalization allows businesses to operate at an atomic level and make millions of decisions each day about a single customer, product, supplier, asset, or transaction. The four main management models we developed vary based on the level and nature of the human intervention: We call them HITL, HITLFE, HOTL, HOOTL. A recently developed bot crawls through all the tickets and requests in multiple systems to identify anything that might impact a particular stop and brings it to the dispatcher's attention. A beauty brand developed a machine learning (ML) algorithm to predict the sales uplift for different types of promotion to replace an existing human-powered approach. The Mayflower Autonomous Ship is exploring the world's ocean using radar, GPS, AI-powered cameras, dozens of sensors, and multiple edge computing devices.

Your business's use of AI is only going to increase, and that's a good thing. Digitalization allows businesses to operate at an atomic level and make millions of decisions each day about a single customer, product, supplier, asset, or transaction. But these decisions cannot be made by humans working in a spreadsheet. We call these granular, AI-powered decisions "micro-decisions" (borrowed from Taylor and Raden's "Smart Enough Systems"). They require a complete paradigm shift, a move from making decisions to making "decisions about decisions."